Last Updated: 20 April 2025

Bloompage Consulting Ltd, registered in England and Wales (Company No. 11939253). We act as the data controller for your personal data under UK data protection law. We are committed to protecting your privacy and ensuring your personal information is processed lawfully, fairly, and transparently. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our website or care services.

We comply with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018 (DPA 2018)
• Care Quality Commission (CQC) regulations, including Regulation 17: Good Governance

1. Information We Collect
We collect and process the following categories of personal data:

A. Personal Identifiers
• Full name
• Address
• Telephone number
• Email address
• Date of birth

B. Special Category Data (Health & Care Information)
• Medical conditions
• Care needs
• Treatment history
• Legal Basis: Processed under Article 9(2)(h) UK GDPR for healthcare and social care purposes
• Shared With (where necessary):

i. NHS organisations
ii. Social services
iii. Care partners
iv. In accordance with Section 10 DPA 2018 or Section 251 NHS Act 2006

C. Technical Data
• IP address
• Browser type
• Website usage data
• Cookies (see Section 6)

2. How We Use Your Data
We use your personal data only for purposes that are necessary, lawful, and relevant to the care and services we provide. In particular, we process your information to deliver our care services based on a contractual necessity under Article 6(1)(b) of the UK GDPR. When handling special category data such as health and care information, we do so under Article 9(2)(h), which allows processing for the purpose of healthcare provision. Where required, we may also share your data with NHS bodies, local authorities, or regulatory agencies in line with our legal obligations under the Data Protection Act 2018 and the NHS Act 2006. Additionally, we may use certain non-identifiable data to improve our services and website based on our legitimate interests, provided this does not override your rights and freedoms.

Care-Specific Disclosures
We may share your data with:

• NHS Trusts, Integrated Care Boards (ICBs), and GPs for care coordination
• Local authorities for safeguarding or social care
• The Care Quality Commission (CQC), in line with Regulation 20: Duty of Candour

3. Data Retention
We retain your data only for as long as necessary:
• Care service records: For the duration of care, plus 7 years (per CQC/NHS guidance)
• Website and analytics data: Up to 12 months

4. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
• Right to access – request a copy of your data
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure – request deletion of your data (subject to legal limits)
• Right to restrict processing – limit how your data is used in certain circumstances
• Right to object – especially to data used for direct marketing
• Right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, contact:
Name: Obinna Madunagu
Email: obmadunagu@bloompageconsulting.co.uk
Post: Avalon House, 45 Tallon Road, Hutton, Brentwood, CM13 1TG

5. Security & Compliance

We implement robust technical and organisational measures to ensure your data is secure:
• Data is encrypted, access-controlled, and stored within the UK/EEA
• We do not transfer personal data outside the UK/EEA
• Compliance with:
i. CQC Regulation 17 (secure record-keeping)
ii. NHS Data Security and Protection Toolkit (DSPT)

6. Cookies & Tracking Technologies
We use cookies to:
• Enable essential website functionality
• Collect anonymised analytics to enhance user experience

Cookies are managed in accordance with the Privacy and Electronic Communications Regulations (PECR). You can:
• Adjust preferences via our Cookie Banner
• Change settings in your browser

7. Updates to This Privacy Policy
This policy may be updated from time to time:
• Minor changes will be reflected on our website
• Significant updates will be communicated directly to service users

8. Contact Us
If you have any questions about this policy or your personal data, please contact:
Email: obmadunagu@bloompageconsulting.co.uk
ICO Registration Number: ZA517075

Postal Address:
Avalon House
45 Tallon Road
Hutton, Brentwood
CM13 1TG